We would like a technician to walk us through troubleshooting why PowerPoint does not project in Easyworship. We followed all the instructions in the troubleshooting guide to no avail.

I am having the same issue. Try this and see if it works.

1. Click on a song so it comes up on screen

2. Click on the PowerPoint again

3. When I do it the PowerPoint appears on the back screen as well

Let me know how you go

Same here.  Issue started 10 days ago.

Using latest version of everything.  Win11

Tried repair install of office365. tried doing fresh install of office365 with semi yearly update channel so we are on a slightly older version compared to monthly channel.

Thought it was fixed but colleagues just confirmed issue persists.

if it may help to troubleshoot, I noticed if we adjust screen margins so image does not exceed the area of the projector screen on,the wall, Powerpoint does appear outside of those margins.

Like some layers of easyworship was on top of the powerpoint slide.

Seems like a very serious issue for us. 
workaround is to run ppt files outside easyworship.

not sure what changed exactly.  Winupdate killed it maybe ?

 Update

Issue is becoming random now.

When PPT fails to load, only a portion shows up.

Still trying to find in which circumstances it works or fails.

Sometimes loads correctly

Yes of course.  I'm very technical.  Ran every tric possible.  Even the whole Microsoft uninstaller for O365 in PowerShell.

Found a workaround

Set output display for EasyWorship to be the monitor #2 (PRIMARY) - Same as where I execute EasyWorship UI

Then it's no longer cut.  Just on wrong screen

Then put it back on monitor #1 (Secondary)

Then it goes back to the right position, without being cut.

Workaround works all the time ; and must be executed every time we restart EasyWorship.

Note that our PC had 2 display adaptors.

- On-Board VGA driving the main monitor (Intel I believe)

- PCIE graphic feeding the projector (NVIDIA I believe)

I understand it's sub-optimal to mix display adaptors like this.  More difficult to support ; even though it was running fine since past 7 years.

I tried to replace those 2 separate display adaptors by a single GTX670 card with multiple outputs.

In my I.T. lab, it appears the problem disappeared.

I yet have to find an old DVI to VGA adaptor ; and bring it back to church and test everything again.

But I'm positive it's going to work.

Yes, I have now run a complete repair in MS Office and for the tests I have done it does appear to have fixed the problem, however it is early days yet and I need to test it under worship conditions! I will continue to monitor the situation and let you know how I get on.  The reason I am suspicious is that I previously did it and the problem came back soon after.