EasyWorship automatically installs as an unending demo version of the software. The watermark will appear on the screen until the software has been registered. After you purchase and register EasyWorship, the watermark will go away.

Here is a link to an article to help you to register EasyWorship:

How To Register EasyWorship

Yes, you can transfer your database to another computer. 

We have instructions at the following link that will help you backup and transfer your database:

Transfer EasyWorship Profile

Follow these steps to setup EasyWorship on a new computer:

1. On the new computer go to www.easyworship.com/support.
2. Download and install EasyWorship. 
3. Register EasyWorship. See Video: Registering EasyWorship
4. Transfer the database from the old computer to the new computer using the Transfer EasyWorship Profile instructions.
5. Install DScaler video decoder 5.0.0.8 for Playing DVDs from the Video Decoders article.
6. Setup your monitors using the instructions in the Screen Setup article.

You can use a presenter remote with EasyWorship 6 & 7. 

We recommend the SMK-Link VP4450 and VP4910 programmable presenter remotes.

If you don't have a programmable remote, we've got you covered.

Check out the Using a Presenter Remote article. 

Video:  MP4, MOV, MPEG2, DVD

Audio:  MP3

Image:  JPG, BMP, PNG

Notes:

• EasyWorship 7 does not require additional video decoders for MP4 & MOV video formats. 
• DSCaler 5.0.0.8 is required for DVD and MPEG2 playback.
  Please see "Codecs And Viewers".
• EasyWorship 6 may require additional video decoders. Please see "EasyWorship 6 Video Decoders"
• Videos recorded from cellphones and tablets may not work correctly.
• Other formats may work but we cannot guarantee that they will

If you are wanting to merge the songs from one computer to another without overwriting the existing song database, then follow these steps:

1. On the original computer that you have the songs you are wanting to transfer, open EasyWorship.
2. Drag your songs into your schedule.
3. Save the schedule file to a USB flash drive.
4. Plug the USB flash drive into the new computer and access that flash drive.
5. Copy over the EasyWorship schedule file to the desktop and open that schedule from the desktop by double-clicking on it.
6. Once EasyWorship is open, click the little gear icon in the top-right corner of the schedule column.
7. In the drop-down, click on Check Schedule for Changes.
8. Click the Import button at the bottom of the window.

Now your songs will be imported into the new computer without erasing the existing songs.

The License File is only required if you are installing EasyWorship 6 on a computer that does not have a connection to the internet.

If this is the case, then when you open EasyWorship 6, you will see an option on the register window to “Register offline using a license file”.

This option will open the License File for you.

NOTE: Very few customers will have a Product Key for EasyWorship.

Product Keys are issued only to customers who purchase from one of our Authorized Dealers.

If you did purchase from an Authorized Dealer and your product key is not working, please submit a Support Request here: http://support.easyworship.com/support/tickets/new. 

Make sure to include the product key, your name, address & phone number.

If you did not purchase from an Authorized Dealer, you will not need a Product Key to register EasyWorship.

EasyWorship uses only an email and password verification to register.

If you have tried to enter your email and password and you have selected the Licensed Organization Account, and the registration window does not say, “You are registered to use EasyWorship,” please submit a Support Request here: http://support.easyworship.com/support/tickets/new.

You can share your EasyWorship database on your local area network.

You'll find instructions for this in the Profiles article. 

EasyWorship does NOT support sharing your database on a cloud service. The way the cloud updates the files causes problems with the database and can cause corruption.

You can save your schedules and share those across a network or cloud storage or use a flash drive to transfer the schedule from one computer to another.

The EasyWorship Subscription comes with a package of free media that you can access through the Media Store in EasyWorship.

Follow these steps to download your free media:

1. Open EasyWorship.
2. Click on the Store button on the toolbar at the top.
   
3. Click My Account at the top-right of the Store pane.
   
4. Login with your email and password.
   
5. Click on Media Downloads at the top-right.
   
6. Check the My Media checkbox on the left.
   
7. Click on the thumbnail or on the Download link and a Download items window will open.
8. Select the resolution and format you want and click Download.
   
9. The downloaded items will appear in the Media tab of the Resource Area in their respective folders (Videos or Images).
   NOTE: If the image or video thumbnail looks faded, that means EasyWorship is still downloading the file. 

NOTE: When provided the option for HD content, you may need to select SD if your computer seems to lag when playing HD video files through EasyWorship.

Looking for more? Browse our Media Store and choose from thousands of high quality videos and images. And if you're looking for a cost effective way to quickly expand your media library, you don't want to miss our Collections.

Starting with EasyWorship 6, serial numbers are no longer used. Newer versions of EasyWorship use email and password verification to register. 

Once you enter your email and password, you will be given the option to select the name of the Licensed Organization. 

Click "Complete Login" or "Close" to finish the registration process.

If you have followed these steps and you are still unable to register, please submit a support request.

To edit the appearance of your CCLI license number in your lyric slides, go to the Edit tab in EasyWorship, 

select Options and then click on Song. 

At the bottom of the window, under Copyright Info, is a field for License Info. 

Type your CCLI license number once and click OK and it will appear automatically in each song that is copyrighted. 

By clicking on Copyright Font in the Options, you can also edit the Font, Outline, Shadow and Margins.

We have several training videos available for training yourself or your media team.

You can access those videos here.

Beyond the videos, there is the EasyWorship Help file that can be accessed in the software under Help > EasyWorship Help.

When you download and install a new version of EasyWorship (for example, you have EasyWorship 2009 or EasyWorship 6 and you install EasyWorship 7), it will install separately from the previous version. 

It will not overwrite what you already have installed on the computer.

You also will not lose any of your database (songs and media).

As long as you are installing on the same computer the database will convert into the new version.

If for any reason you need to uninstall EasyWorship, or if you need to uninstall and reinstall, you can do so by going to Apps and Features in the Windows Control Panel, select EasyWorship and click Uninstall.

Uninstalling EasyWorship will only remove the program itself.  It will not remove any of your data (songs, media, presentations, schedules).  

If you would like to remove or backup that database, the default location for that information is:

C:\Users\Public\Public Documents\Softouch\Easyworship

Here is a link to a training video to show you how to register EasyWorship:

Registering EasyWorship

To register EasyWorship, you will need the email address and password on the EasyWorship license account.

If you believe you have that and you are still not able to get EasyWorship registered, please call our orders department at

+1 918-250-1493 or submit a new ticket and we will get back with you.

To find out what version of EasyWorship you have, in EasyWorship, click on Help > About EasyWorship.  It will show the version and build number.

To find out the most current version of EasyWorship available, click here.

From the desk of Jeff Taylor: 27 Jun, 2018 

We know there have been a lot of questions and speculations about the future release of EasyWorship on the Mac.

During the development of EasyWorship 6, we dedicated separate resources for both the PC and the Mac. Unfortunately, in the middle of this development, it became clear to us that in order to deliver to our customers a well-functioning PC version of EasyWorship, we would need to combine the teams to effectively complete the PC product. This resulted in the Mac version getting put on hold.

Since that time, we have been working towards the release of EasyWorship 7, as well as a new strategy of leveraging the existing PC code base by modifying it to be Mac compliant giving us a shared code base for both PC and Mac. Now that EasyWorship 7 is in beta, we will be shifting our attention back to the Mac version.

Unfortunately, we are still far enough out that we cannot provide you a time frame of when this product will be ready. Because of this, we urge anyone needing a Mac solution, within the near future, to look elsewhere. As soon as we are within a reasonable time frame, we will update this post and start releasing more definitive information. If you need assistance finding a solution or you just have questions, please call us. We want to help.

And finally, we are truly sorry for any pain or grief we may have caused you by our past decisions in this matter. We are here to serve. We value you as a customer and we want only the best for your church. If there is anything we can do, please let us know.

Thanks again for your continued support and encouragement.

From the desk of Jeff Taylor: 26 Mar, 2019

Creating a cross-platform version of EasyWorship that will run on Windows and Mac is still the primary focus of our software development team.

So far we have migrated our existing Version 7 codebase to the new cross-platform compatible development environment and successfully compiled and run the Windows version of EasyWorship 7. We have also converted our data access layer to be truly cross-platform enabled in order to keep a seamless integration between all platforms of EasyWorship. I.E. making sure that shared data profiles and schedule are 100% compatible with all platforms. Currently, we are making good headway in converting the business logic layer and core components.

Once the business layer is complete we will begin working on the output display engine. Our next major milestone will be the ability to present a schedule for output on both PC and Mac environments. From there we will work on creating the cross-platform GUI/UI controls. Users may see incremental Windows builds in the future that use some of the new cross-platform logic and components, thus enabling us to test functionality as it is completed.

We cannot make any promise to when this project will be delivered or completed but can confirm that it continues to be the primary project our software development team is working towards.

Thank you for your interest in the Mac version of EasyWorship. We currently do not have one available.

We are still in the development process for the Mac version of EasyWorship. At this time we don't have a release date for the Mac platform. Thanks for your patience. 

In the meantime, it is possible to operate EasyWorship on a Mac if you install Apple Boot Camp and then install Windows on the Boot Camp partition. You would then be able to install EasyWorship on the Windows OS and run it as usual.

For more information about installing Windows through Bootcamp, click Here

EasyWorship is not compatible with virtual machines like Parallels, Wine, Virtual Box, Citrix, or VMWare Fusion. 

You can now make changes to your account from your online login on our new account management page.

To change your name, email or password do the following:

1. Go to easyworship.com.
2. Click the Login button in the top-right corner of the screen.
3. Enter your email and password and select Login.
4. Select what information you would like to change and click the Edit button beside it.
5. Make the desired changes and click Save.
6. If you have made changes to your email address or password and can no longer see your software licenses, you may need to sign out and log back in using the new email and password before you can view your purchases.

If you are still having trouble updating your email, you will need to submit a ticket.

Since EasyWorship 2009 has not been updated or maintained in several years, it is no longer being supported in any way other than registration.

If you own EasyWorship 2009 and would still like to use it, you are welcome to, but just know that we will not provide any support for problems, errors or questions pertaining to it.

If you need help registering it, please contact our Support team either by phone or by submitting a ticket on our support page.

If you would like to purchase the newest version of EasyWorship, you can do so here.

To reset your password, go to www.easyworship.com and click Login on the top-right corner of the screen.

Click the Forgot password? link and enter your email address and click Reset.

You will receive an email with a link to reset your password.

If you have forgotten what your username is, it is your email address.

If you need to make changes to your account you will need to contact the Support team by calling +1 918-250-1493 or sending an email to support@easyworship.com.

If you are unable to give us a call for support, there are other ways to contact us.

You can go to support.easyworship.com and submit a new ticket, or send an email to support@easyworship.com.

You can also find solutions on our Knowledge Base and on our Community Forums.

Due to fairly high call volumes and our business hours, it will be best for you, the customer, to call Support when you are having an issue or when you have a question you can't find the answer to on our website.

If you are unable to call us, you are welcome to go to support.easyworship.com and submit a ticket and we will get back to you.

If at that time we do need to talk to you to resolve the issue, we can make an appointment to give you a call.

Also you can schedule a callback by going to www.easyworship.com/book, and one of our representatives will give you a call back at the allotted time.

There are a few of ways to contact our Support Team.

You can give us a call during our business hours 9:00AM - 6:00PM CT Mon, Tue, Wed, and Fri, 10:00AM-6:00PM CT Thu.

The phone number is +1 918-250-1493.

You can also go to support.easyworship.com and submit a ticket.

You can send an email to support@easyworship.com..

Also, you can setup a callback by booking an appointment at www.easyworship.com/book, and one of our representatives will give you a call at that allotted time.

To request a Bible that isn't currently available for EasyWorship, go to our Bible Request page.

EasyWorship has a large amount of Bible translations available.

There are some newer ones that have been added with newer versions of EasyWorship that won't work in the older versions of EasyWorship.

To find out which Bibles work in the different versions of EasyWorship, check out our Bible Plug-Ins page.

We do have a fully functional demo of EasyWorship that does not expire.

It will, however, have a watermark on the Live Output if you try to use it in a live service.

You can download the demo here.

If you would like to try EasyWorship without the watermark in a live service, you can purchase a one month subscription to remove the watermark and can then cancel after one month if it is not the right presentation software for you.

If you would like to know the release dates of the updates of EasyWorship and what features and bug fixes are included in each update, click here.

Currently, EasyWorship will only work in the Windows environment.

Any computer that meets our minimum or recommended specs running Windows 8.1 or Windows 10 is supported.

It has been known to work on some Surface Pro tablets.

Note: Windows 10 S, Windows 8.0, and Windows 7 are not supported and will not work correctly.

Here is a link to our System Requirements page:

System Requirements

EasyWorship currently will not install or run on the Mac OS, iPhone, iPad, Android phones or tablets that are not running Windows.  There is also not a Unix or Linux version.

EasyWorship does have a remote app that can be downloaded to an iPhone or iPad from the App Store to be able to remotely control the schedule, but the full program cannot be installed on it.

The EasyWorship Help File can be found in three different places:

1. In EasyWorship, click on Help > EasyWorship Help.
2. For the online version, open a web browser and go to https://www.easyworship.com/help
3. For the .pdf version, open a web browser and go to https://support.easyworship.com/support/solutions/articles/24000020510

Thank you for inquiring about the opportunity to become an Authorized EasyWorship Dealer!

For more information on becoming an Authorized Dealer, please email sales@easyworship.com and ask for a Dealer Application.

You will then receive all the information needed to start the Dealership process.

When you submit a ticket to support, you will receive an email that contains a link to the ticket.

You can also sign into support.easyworship.com and click on Check Ticket Status.

If you don't see your ticket, make sure you have signed into the correct account.

(We see a lot of people submit a ticket with one email address and try to sign in with a different email address to access it.)

Jesus, also referred to as Jesus of Nazareth and Jesus Christ, was a first-century Jewish preacher and religious leader. He is the central figure of Christianity. 

We believe he is the incarnation of God the Son and the awaited Messiah prophesied in the Old Testament who took on the sins of the world and died on a cross and was resurrected after three days.

Anyone who believes in Him will live in eternity with Him.  He loves you and wants a personal relationship with you.

You can read all about him here!

Since EasyWorship 2009/2007/2006/2.3 have not been updated or maintained in several years, they have been discontinued and are no longer being supported.

None of these above mentioned versions are compatible with Windows 10, any of the newer versions of Microsoft Powerpoint, or the SongSelect Lyric Service website.

If you would like to get up to date with EasyWorship and purchase the newest version, you can do so here.

Support can be contacted during the week from 9:00 AM to 6:00 PM CST/CDT (GMT-5 during the summer and GMT-6 during the winter).

Our phone number is +1 918-250-1493.

You can also email us at support@easyworship.com or submit a ticket for assistance as soon as our Support department has a chance to respond. Please bear with us as it can take up to 48 hours to receive a response via ticket/email during normal business hours.

Note: Support is closed from 9:00 AM to 10:00 AM on Thursdays and the technical department takes their lunch from 1:00 PM to 2:00 PM each day. 

Q: What is auto-reporting for CCLI? 

    A: When you have a CCLI/SongSelect subscription, and you're signed into SongSelect in EasyWorship, and have auto-reporting enabled, EasyWorship will report your song usage automatically to CCLI.

Q: Why do I want to enable auto-reporting?

   A: CCLI and EasyWorship want to make your lives easier than ever! Why put the worry and stress on yourself to manually report your song usage when you can just let us do it for you automatically? It just makes sense to turn it on. Why not remove one more item from your to-do list?

Q: Does it cost extra?

   A: This feature costs you nothing more than your current EasyWorship subscription and your SongSelect subscription.

Q: How do I know auto-reporting is enabled in EasyWorship?

   A: In EasyWorship, go to the Songs tab and then click on SongSelect. Right-click on any song in the library on the right and go to Integrations. You will see a pop-up window that will tell you whether auto-reporting is Enabled or Disabled. If it's not enabled, click Enable to turn it on.

Q: How does EasyWorship know when to report songs to CCLI? 

    A: When you have a CCLI/SongSelect subscription, and you're signed into SongSelect in EasyWorship, and have auto-reporting enabled, EasyWorship will report any song you "Go Live" to to CCLI. For example, if you add a song to a schedule but don't send it live, it won't get reported. It will only report it if it's sent to your Live output.

Q: What about songs used in rehearsals and printing from EasyWorship?

   A: CCLI's API is set up to report your song activity whenever you Go Live with or print a song in EasyWorship. If you Go Live to songs during your rehearsals, don't fret, this feature is here to remove the stress of making sure your activity is reported accurately.

Q: How does EasyWorship report the correct song?

   A: CCLI identifies songs by their CCLI ID, or song number. If you import your songs into EasyWorship using the SongSelect interface, that information is added to the song automatically. If you copy and paste songs into EasyWorship or type them in manually, you will need to add the CCLI ID number to the Info field in the song editor. It is up to you to make sure the songs you Go Live to match the songs you're singing.

Q: What if we sing a medley and copy and paste slides from one song into another?

   A: EasyWorship will only be able to report the CCLI ID number attached to the song you Go Live to. If you copy slides from one song into another song, it will only report one song. It's best when singing a medley to keep the songs separate in the EasyWorship schedule so it will report properly.

Q: What if we have multiple computers with auto-reporting turned on?

   A: If you're signed into the same SongSelect account on each computer, EasyWorship will report the song usage from each computer. CCLI will get all the information EasyWorship sends them from your account, and they will know how to process it correctly. 

Q: What if we don't have internet access on our church computer?

   A: You will either need to occasionally connect your computer to the internet so it can send the report to CCLI, or you will need to continue reporting your songs manually. Another option would be to transfer your schedule to a computer that has internet access and Go Live to each of the songs from the schedule on that computer so it can send the report.

Yes. If you call for support and we are not able to resolve your issue by walking you through it over the phone or if we aren't able to direct you to an existing support article to fix your issue, one of our technicians can remotely access your computer using a secure remote control service provided by Splashtop to help you out.

Call +1 918-250-1493. Select option 2 for Technical Support.

Support Hours:     9:00 AM - 6:00 PM Central Standard Time Monday, Tuesday, Wednesday, and Friday
                             10:00 AM - 6:00 PM Central Standard Time Thursday

The Customer Service Representative will transfer you to a technician if a remote session is needed.

You can also schedule a callback session with one of our Support representatives by going to www.easyworship.com/book.

If you are currently on the phone with Tech Support, click the button below that coincides with your operating system to get connected with your tech.

WINDOWS  

MAC

If the buttons don't work, try clicking here.

Please read the legal agreement. The technician will then walk you through connecting.

Here is a link to a training video to show you how to disable the Windows taskbar on your second screen:

Windows 8 & 10 automatically enables the taskbar on all screens. You can turn off the taskbar on all screens except for the primary screen.

Here are the steps to turn off the taskbar on those other screens:

1. Right-click the Windows taskbar.

2. Click Taskbar settings.
   

3. Uncheck Show taskbar on all displays. 

4. Click OK.

This option will not be available if you do not have Windows Extended Desktop enabled.

For help setting up the Windows Extended Desktop, here is a link to our Screen Setup article:

Screen Setup

EasyWorship is a software that is designed to be downloaded onto a computer.

The database files may be stored on a shared server on your local area network, but the program itself or database is not located on the internet or on a cloud server.

EasyWorship does not lock our database file at the file level, it locks at the record level. This allows our customers to share their database on a network and allow multiple users to access and update the database. However, cloud servers work on a file level. When you have more than one person in the database, you get conflict copies and then we end up with one of the databases out of sync with another database in the profile folder.

This is why we don't support or recommend storing the database in the cloud.

When we do have a cloud solution, we will be using a file based system that prevents issues like this.

Currently, EasyWorship has 4 different outputs.

The first output is the Control screen that will show up on your computer screen that the operator sees and uses.

The second is the Front of House output that the congregation or audience will see.

The third is the Alternate Output which can be used for projecting to another monitor or for livestreaming via NDI Stream.

And the fourth is the Foldback output which is the confidence or stage monitor that the people on the stage will see.  

You can have multiple Front of House outputs or Foldback outputs by using a video splitter, but the primary 4 outputs will have to be connected to a separate output on the video card in the computer.

Check out our System Requirements for more information on what's needed to use all 4 outputs.

EasyWorship is designed to output to a secondary monitor. However, if you are using a home computer or office computer to create schedules, you don't need to have a secondary monitor installed.

To display the live output in front of the Control screen on the single monitor, press Ctrl+Spacebar on the keyboard or click the live output at the bottom of the screen.  To get back to the control screen, press Ctrl+Spacebar or Alt+Tab.

If you use a computer with a single monitor to create schedules, you will want to turn off the Live output, otherwise it will display on your computer screen either behind or in front of the EasyWorship control screen.

To turn off the live output, click the LIVE button in the top right corner of the EasyWorship window.

To have EasyWorship automatically turn it off when you open the program:

In EasyWorship, click on Edit > Options > Advanced and un-check the box to Show Live screen on startup.

EasyWorship has a database of songs, media, presentations and themes.

If you delete a song from the song database, it is gone.  There is no retrieving it.

If you delete an image, video or audio file, it is also gone. However, if you added it to EasyWorship from another location on your computer, that original file would still be there. When these were added, it made a copy of the file in the EasyWorship database.  If it was a video or image that was purchased from our media store, you can download that again from your account.

If you delete a presentation or theme, it is also gone. However, you can export these files by right-clicking them before they are deleted and can be saved somewhere else on the computer.

If you don't have a backup file of any of the above files and they are deleted from EasyWorship, they are deleted and are not added to the recycle bin, and are unable to be recovered.

In order for the EasyWorship Remote App to function properly with EasyWorship, you need to install an Apple service called Bonjour Print Services for Windows.

Follow these steps to install Bonjour:

1. Click here to download Bonjour Print Services for Windows.

2. Click Download at the top of the page.

3. Click Next.

4. Click to Accept the terms in the license agreement and click Next.

5. Click Next.

6. Uncheck Create Bonjour Printer Wizard desktop shortcut and click Install.

7. Click Finish.

You will now be able to connect your mobile EasyWorship Remote App to your EasyWorship program on your computer.

If your live output or even your computer monitor displays white only, you probably have the Alpha Channel enabled in the Options menu.

To disable it, open EasyWorship and go to Edit > Options and set the Alpha Channel to Disabled and click OK.

The following list of software and hardware are NOT Supported

This is usually caused by a bad cookie file in Internet Explorer. 

Follow these steps to resolve the issue:

1. Close out of EasyWorship.
2. Open Internet Explorer and click on the gear icon in the top-right corner.
3. In the drop-down menu, click on Internet Options.
4. Click the General tab.
5. Under Browsing History, click Delete.
6. Check all the boxes and click Delete.
7. Click the Privacy tab and uncheck the box that says Turn on Pop-up Blocker. 
8. Click the Apply button at the bottom and click OK.
9. Now re-open EasyWorship and try logging into SongSelect again.
10. If it is still not working, re-open Internet Explorer and click the gear icon again and click on Internet Options.
11. Click the Advanced tab and click on the Reset button.
12. Check the box to delete personal settings and click Reset.
13. Click the Close button.
14. Now re-open EasyWorship and try logging into SongSelect again.