Elgato Stream Deck and Easyworship remote
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did you also press teh remote icon. (lock or a remote controle) to activate the remote?
Are you sure you were using the actual plugin on the old computer? We just released the official Stream Deck plugin the end of November and it has always required a subscription to work. Before that, you possibly could have been using hotkeys. I'm not sure how the plugin from Stream Deck was working on the old computer without a subscription.
The remote app works with a one time purchase license or subscription. The Stream Deck plugin and MIDI require a subscription to work.
was the old pc registered or was it running the demo with the watermark?
Ok, yes. You do need to have an active EW subscription to be able to use the Stream Deck plugin.
Here's a screenshot of what I'm seeing when I try to pair the stream deck on our new PC. It was able to pair it with the old PC.
I have not seen or heard of that yet. Can you give a screen shot of the error? When exactly does that message come up? When you press the key on the Stream Deck, or when you press Pair in EW?