So we been using the alternate screen for the lyrics and our live stream within the sanctuary and when we fire the lyrics up the screen freezes for a few seconds and it moves on after 5 seconds or less. We have also notice when we just use the mouse to go to click on the slide both screens freeze for a second then move on.

so my main question is how do we fix this. our PC is like brand new and is like a business PC with windows 11. we never head this issue with the other slow computer that I don't recall on.

alternate screen is the audience screen use and when do have just a background when we want the live to end to display the background and that is happening the same way with the lyrics being slow to move.

with that being said move to the next lyrics the live stream freeze too with the lyrics then moves on after 1-5 seconds.

we let it be for a few days but now it's getting annoying fast.

Just being a new computer doesn't mean it meets or exceeds the requirements to run EW properly, especially if it's a Business computer which are notorious for coming with highly underpowered graphics. You can try making sure that the Power settings are set to Performance or High Performance. Computers tend to ship set to Balanced or Power Saving modes to use less power. 

If that doesn't help you'll probably need to install a Graphics Card that meets or exceeds the Requirements for running EW.