Why no response from Help Desk? : TestPortal

A

Alan Bateman

started a topic 4 months ago

I now have three recent requests for help from Support that have not been answered by the team (other than by the immediate automated reply).

One request is now nearly four weeks old and another two weeks.

Normally, they provide excellent service, but I am at a loss as to how to get a response.

Are they on holiday, perhaps??

Alan

[posted 20th August 2024]

A

Alan Bateman

said 4 months ago

Jared

Thank you for your prompt reply and professional approach

Alan

Jared Warren

said 4 months ago

Hey Alan,

I'm terribly sorry to hear that you have had this experience with our tech team. Usually, like you mentioned, they are incredibly on top of quick responses to issues submitted through helpdesk. I will check in on the status of your ticket(s) and make sure they are updated in the next hour or so.

Thank you so much for your patience and helping us stay accountable.