error when importing a new file, either photo or video
3 CommentsSorted by Oldest First
If you click on HELP//ABOUT EASYWORSHIP let me know what build number, you are running.
Hello Terry
Thanks for your swift reply. Build number is Version 7. 7.4.12.9
I sent you a ticket to your email with the steps to fix this.
I have also pasted them below
Hi !
I would like to you to navigate to this path C:\Users\Public\Documents\Softouch\Easyworship\Default\v6.1\Databases and make a copy of the data folder or send a copy to a zipped folder.
Then open the data folder and then delete the 2 media files. Then restart EW and it will give you an error message about needing to fix the data. Then let me know if you still have the issue.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24164791255/original/OtK2D9rLMRGmDLit3lzqs54K-ZYMM2EUSw.png?1715701045)
Kerkrentmeesters
When importing a file, (r-mouse click) I got a yellow mark. So it seems that the file is not imported in the database or
the profile cannot recognize it. When I import the file direct into the database however. the yellow mark is gone and it works one
What to do