Refresh Thumbnails on PPT does not work
5 CommentsSorted by Oldest First
Cottage Hill Church
said
7 months ago
Was there ever a fix for this?
Unfortunately, no.
We had another issues with powerpoint (music in slides) and that issue has also been "pending" since february 2023.
We have not received any update for Easy Worship in a very long time.
That is quite disappointing when you have a subscription...
I encountered the same situation Cottage Hill Church
said
2 months ago
Had a conversation with tech support and they remoted into our computer. We were advised to load the powerpoints into the presentation section of EW and load them into the schedule from there. We do that, but powerpoints still do not update.
We wait until just before service to load them to be sure it's the latest update.
Seems there could be a better way.
Hi, yes I was advised the same and showed support that that did not help.
It is rather disappointing that this issue is still not solved. Never a problem in Ew6. We pay a monthly subscription and would expect that that would also mean that reported bugs would be fixed. But there seems to be no action at all.
It has been very long since we received an update for the software!
Harm van Dijk
Bug report: Refresh Thumbnails on PPT (in the schedule) does not work
EasyWorship Version: 7
EasyWorship Build Number: 7.4.0.8 and 7.4.0.13 (Beta)
Operating System: Windows 10
CPU type & speed: sufficient and not related to the bug (tried several PC's)
Amount of system memory (RAM): sufficient and not related to the bug (tried several PC's)
Free hard drive space: sufficient and not related to the bug (tried several PC's)
Graphics card model: NVidea (not related to the bug (tried several PC's)
Graphics card memory: 4GB
Capture card if applicable: not applicable
How is your computer connected to the output screen(s)? Through HDMI
Description of the bug: Refresh Thumbnails on PPT (in the schedule) does not work
How was your service impacted? It is inconvenient and we use a workaround
How was your preparation time impacted? + 30 minutes
Step by step instructions on how to reproduce the bug:
A powerpoint presentation, dragged added directly into the schedule from explorer.
Save the schedule
Close WE
Reopen EW
The thumbnails of the PPT are not shown (remain black)
In EW6, we could "refresh thumbails" and that made the thumbnails to appear.
In EW7, this does not work.
We use this working method of using PPT in EW because this is very convenient in the preparation.
The way we use the PPT in EW by dragging it in the schedule is that we have a link to the original PPT.
We can edit the PPT outside EW (even on another PC), and then all changes are also in the PPT that we linked in EW.
This works great, but now (we recently upgraded EW6 to EW7) we have the issue with the thumbails and we believe it is a bug.
I hope you can fix this soon.
Best regards,
Harm
1 person has this problem