Schedule Items not being moved to correct order sequence when dragging with mouse

EW Version 7.4.0.8 Windows 10 Del M4800 Laptop


Has anyone else experienced this strange behaviour?  Asking here before raising a ticket on it. 


For a while now I and my fellow EW 'techie' - same build, different laptop have experienced an issue where if we want to change the order of items in a schedule we would click and drag the item using normal left mouse key drag behaviour. The selected item is picked up and the horizontal 'cursor' bar duly moves up or down indicating the place where the item would b e dropped into.   However, when we drop the item into the desired place it goes instead to another location, usually, but not always, to one item above where the location cursor bar points to. For example I have Schedule items 1 through 7. Lets say I want to drag Item 7 to be between items 2 and 3. I click on item 7 and drag so cursor bar is between items 2 an d 3. I release the mouse button and item drops into........between items 1 & 2 !

If I use the move up or move down in the Schedule context menu it works fine.  This behaviour also seems a bit random, sometimes it will work correctly, sometimes it will place the item several items away from the desired place. 


To try and troubleshoot I made and saved separate schedule files for each single item. I then created a new, blank schedule and dragged each single item schedule file back in  - A merge if you will.   The drag issue was then ok. But now, preparing a new schedule for Sunday upcoming, the problem is back again.  As I say, another user, same version, different machine is also seeing this strange behaviour.

Thoughts anyone?


Blessings 


1 person has this question

We have the same problem. We noticed it first when adding new items to a schedule. The item will be added above the last item rather than at the bottom. The behaviour if you systems is exactly like ours.
Our system behaves exactly the same way. We have done everything you have done, with the same results. We have also noticed our system lock up twice during our last worship rehearsal.

I Have had this happen a few times before. Not very often. I haven't put any work into figuring it out. But it's never been aq constant thing for me. It's only done that to a handful of schedules to me throughout

the years. 

Hi all, it would be great if you were able to attach a schedule that you're having this issue with so we can look at it.

It would be even better if with that schedule, you could have a video or a step by step of what you did in creating the schedule when this started happening.

Thanks!

Hi Dan, Thanks for your response. I regret I can't easily video my process but here are the step by steps that I normally use. I'm attaching links to 2 schedule files - The file 2022_10_30_AM.ews seems to be 'clean'. i.e. I can move things around in that schedule and they drop in where I want them. The 2nd file is 2022_11_06_AM exhibits the problem on some, but not all items. Re-ordering the songs seems to cause the problem, some of the other items, as the Reading and #CT, the children's talk slide (the orange one) don't always drag correctly, but, perversely sometimes do. YMMV. The build steps I usually take.

1 Open a schedule, usually previous weeks schedule.

2 Save As - the wanted date in format yyyy_mm_dd_AM (or PM)

3.Using new schedule - Remove all the Songs from the schedule

4 Check and add/remove any notice slide from the Welcome Roller (First Item), the static Notices presentation (2nd Item) and the End Roller (Last Item)

5 Edit the #CTW (Call to Worship) Slide(s) - Cut and Paste new scripture Text. NOTE - We import all our scripture text from an external plain text source because we use the NIV 1984 text, no longer as an available EW Bible

6 Edit the Reading slide(s) - Again we cut and paste text into the slides from external plain text source. NOTE also that the Reading Item is actually a 'Song' and we split up our Bible passage into several slides.

7 Edit the Sermon Presentation slides directly. Copy and Paste in Sermon preaching points.

8 Edit the slide in the Welcome Roller that has the Sermon Title, passage and preacher detail

9 Select Songs and add to schedule, usually with a double mouse click - All added to the bottom of the schedule

10 Drag each song to its correct place in the schedule order - This is often a point where our problem shows up. If unable to drop correctly, use the context menu to move up or down as required.

10 Save and then run through the service schedule with a custom display on my laptop to check all

Note - Schedule is saved frequently during the schedule 'build', usually after items are added or changed. From experience, we sometimes have EW "Not Responding" which means a close and re-open so I try to save often. Occasionally, the "Not responding" occurs on a save attempt, which means weve lost the last edit.

Because we build and check offline, at home we very rarely have any issues during live service - on the few occasions we take items out of order we just select from the schedule rather than try to re-arrange in a live service.

Hope this is of some help. For information - I did raise a ticket on this #125789 and Eric has responded suggesting starting with a clean build each week. I did do that but still saw the erratic behaviour on the November 6th build.

Blessings

Peter


Links to schedule files (cannot upload due to size limitations)


https://hopehudd-my.sharepoint.com/:u:/g/personal/peter_godfrey_hopechurchhd_org/ESA0uBFh9uBAtueb1xXUjcABNptOqwwvfJBT0Q6utZ-aKQ?e=PXDyMk

https://hopehudd-my.sharepoint.com/:u:/g/personal/peter_godfrey_hopechurchhd_org/EVzJ6ahNZVZHhSAGJVt-fqgBYXJnZ0msH-ZxsAymRh_tyg?e=1QISD8

 

 

 

 

 

We have the same issue when we use the previous weeks schedule and delete the songs and scripture leaving welcome and announcement slides then add current songs and scripture and use save as to change the schedule name. If we start with a new schedule this does not happen.

Hello Daniel - Interesting to see you have same issue and seem to have a very similar weekly build process to us. @Dan Willard & Eric Hillis - I accept the point that the problem may not occur on a fresh build from scratch each week. Is saving a schedule as a different filename and then modifying it (thus seemingly corrupting it in some way) designed behaviour - I wouldnt't have thought so. If it's not designed behaviour, then maybe a bug? For example, there could be genuine reasons why folk need to copy a schedule and rename and then that schedule needs to be changed in some way before use. Just a thought. I'll update my ticket (#125789) with these thoughts

Thank you for posting steps and schedules! Our developers are looking into this issue further and this will definitely help.

Thanks Dan. Blessings Peter

We also have the same problem, is it an issue between windows 10 and Easyworship 7? It doesn't happen on my windows 11 computer.

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