You have to make sure that you are logged into the program with the correct email address and password otherwise the bibles that you purchased will not show up and you will not see any premium media.  If you are logged in under your name and not the church name it will not work either. If you click on HELP//REGISTER PRODUCTS  it should have the church name and the email address. You can call us on Monday between 9 AM and 6 PM CST or you can book a time for us to call you at this link https://outlook.office365.com/owa/calendar/[email protected]/bookings/