MP4 videos sometimes not playing : TestPortal

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Avsupport

started a topic over 3 years ago

We have been having an issue with easyworship 6 and video playback. If we have videos in the schedule we can test them before the service and they play back without issue but sometimes will not play during the service. When we move to the video on the schedule it doesnt play. If we restart easy worship and go to the video it will then play OK. All of the videos are in MP4 format and play OK when tested.

I've made sure we have the latest version of easy worship and that the codec pack is installed.

Any ideas?

Thanks

Andy

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Donal Funkhouser

said over 3 years ago

First make sure you are using the latest build of EW6, 6.7.14. Link to download it is below

http://throwback.easyworship.com/support/solutions/articles/24000021218

Also make sure you have installed and configured the extra codecs as per the following article.

https://support.easyworship.com/support/solutions/articles/24000022265

If neither of those help, it's possible that the videos are using some sort of strange and nonstandard encoding. Run them thru Handbrake to re-encode them to a proper MP4 standard. It's free, works exceptionally well, and can handle just about any video file you can throw at it.

https://handbrake.fr/

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Avsupport

said over 3 years ago

Thanks Donal,

We are running 6.7.14 and the codecs are installed and configured. The videos are playing in easyworship when I test before the service but sometimes do not play later during the service. If it was a codec or encoding issue I would have expected the video to not run at all.

Andy

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Donal Funkhouser

said over 3 years ago

I would have thought that as well, but I've found that that isn't always the case. I remember that EW6 was fairly flakey at times and I really pushed our Church to upgrade to 7 and am so glad that we did.

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Am.pugh

said over 3 years ago

This seems similar to a problem we have encountered. If we open EW6 by double clicking on as already created EW schedule in file explorer, MP4 videos will not play but wmv vidoes will play. If we open easy worship first and then open the same schedule file through File>open schedule, all the videos will play fine.

Would this "explain" your inconsistent experience? if so, it looks like a bug in how EW starts up in certain ways?

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Felixandreaim

said 5 months ago

Hey everyone,We've been experiencing a similar issue with EasyWorship 6. Our videos (all in MP4 format) play perfectly fine when tested before the service, but sometimes fail to play during the actual service. Restarting EasyWorship usually resolves the issue temporarily. We've ensured we're using the latest version (6.7.14) and have the necessary codecs [email protected], your observation is interesting. We usually open EasyWorship by double-clicking the schedule file in File Explorer. I'll try opening the program first and then loading the schedule to see if it makes a difference.Thanks for the insights! Hopefully, we can find a consistent solution to this glitch.

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Felixandreaim

said 5 months ago

The errors are still the same, has anyone found a new, more feasible solution?

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Donal Funkhouser

said 5 months ago

Make sure that you have your computers Power Plan set to Performance. If you have it set to Battery/Power Saving or Balanced that can sometimes cause this issue. Also make sure that the Videos are actually on the main drive of the computer and not on an external drive (USB flash drive, etc.) or a shared drive.