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Due to privacy and security concerns you would need to either call EW by telephone or go to the support page (link below) and open a Support Ticket.
What’s that number to call?
It's at the bottom of EVERY page on the website. +1-918-250-1493
I thought I was subscribing to the media. Not software. I want to get premium plan for the media. I use pro presenter 7 I don't need this software. Please refund.