Transition leaves shadow of last slide

We just upgraded systems and when we transition from slide to slide, song to song or from logo to a new slide or song, about once every 5-6 times, the transition ends but a slight shadow of the last words stay on the screen with the new text. Any suggestions to fix this or what's causing it?

See attached PNG to visualize what it looks like after the transition is done, but the last text remains as a shadow under the new text.

What are your system specs? Video Card, Processor, RAM?

They system designer used a HP SB EliteDesk 800 G5 Desktop Mini Core i7-9700T 16GB 512GB Win 10 Pro...

Having issues finding details on the grpahics card on their online tech specs.

The problem is the video card. The Intel UHD cards are on the Unsupported list on our system requirements page. That video card is very low end.

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