[v6 General Discussion] Live output is crashing on latest version

I was just now able to update to the latest 6 update version and the live output freezes when playing videos. Can't display anything else including black screen or logo.

One of the main videos I've been using to test is AVC.



Disabling the GPU shrink filter seems to have resolved the issue.



Should I reinstall Quicktime and K-lite?
That sounds like a good plan. Keep us up to date on how it goes.
It is a desktop. I'm running the OS and software off of an SSD. There aren't many programs installed.



But I do have all of my media on a normal hard drive as I have a lot more space on it and when I installed the SSD, the higher capacity drives were still pretty expensive. So I'll scan my secondary drive and test some video files off of the SSD.
If this is a desktop PC like I think it is then installing a discrete graphics card to replace the integrated Intel graphics would be your best bet. New and Refurbished GTX 1050, 1050ti, and 1060s are going for $100 to $150 US from Newegg and would make a world of difference. And replacing a spinning rust hard drive with an SSD would probably help as well.



If money is tight and you can't do the above, make sure that you don't have a bunch of other programs running in the background bogging down the system. Make sure you have at least 20% free hard disk space. And run a few maintenance steps.



Open administrative command prompt and type:

1) sfc /scannow

hit enter and let it run



2) dism /online /cleanup-image /restorehealth

hit enter and let it run



3) chkdsk /scan

hit enter and let it run.



Download and run CrystalDiskInfo to see the if your hard disk is going bad. This can cause all sorts of problems. Just extract the archive and run it. You don't need to install it. If it shows a lot of errors then your drive might be failing which would be quite normal for original drive in a computer of that age







If that doesn't help or it it's a laptop, which I don't think it is then it might be time to do a Repair or Clean install of Windows to see if that can clear up the problem as replacing the graphics chip is not an option.
I haven't had problems with it until the update.



I've updated the drivers to the latest drivers approved by Lenovo. I didn't want to update to the newest Intel drivers because I won't have time to fix it before Sunday if it crashes anything. The update has improved matters but hasn't resolved it. The videos don't freeze but they have lag/chop.



It won't be until next week, but what's my next step?
That's similar to my results. I have no problems with 1080p videos, both H.264 and 265 on 2nd and 3rd gen i5's with HD 2000 or HD 3000s without disabling that option. The Intel HD 4600 is a little over twice as powerful so it should be able to handle 720p videos.
Yep, I missed that.

The 4600 isn't a great card, but you shouldn't have to enable that option to get it to work. I would make sure the video card drivers are up to date, or maybe uninstall and reinstall the intel graphics driver software.

I just did testing on an i5 2400 with Intel HD 2000 graphics (our test bench system). It didn't have to have that option enabled to work. It wasn't a great experience, but it didn't crash and did function.
Rodger, see post number 8 above. "Intel Core i5-4570 3.2 Ghz, 4GB RAM, Intel HD Graphics 4600"
Usually this means that the video card needs to be replaced with something that can support the DirectX functionality we are asking it to do. Please post your system specs.
Disabling that is not really a long term solution. It was designed for diagnostic purposes. According to the Knowledge Base Article dated March 29, 2019 they are still required for EW6.



Here is an older KB Article from 2018 specifically for EW6.





Rodger may have something else to say about this issue, so you might want to wait until he chimes in again. He actually works for EW and has more up to date and insider information than I do. I'm just an EW user who tries to help where I can in the Forums and the Facebook group.
Try using MediaInfo to identify the videos more. It's free, a small download, and will provide in depth info on just about any video file. If it says it's AVC it's H.264 (or X.264) and easier to play. If it says it's HEVC it's H.265 (or X.265) and is compressed more and requires more computer resources to play.



That said an i5-4570 with HD 4600 should have no problem playing either at 720p. In EasyWorship try going to Edit > Options > Advanced and under Video Card Options check Disable GPU Shrink Filter then try the videos. Let us know if that helps at all.



https://mediaarea.net/en/MediaInfo
I've uninstalled everything suggested (including Easy Worship) and reinstalled EW6. The .mp4 videos are behaving slightly different but still with the same result. The image now lags behind the audio for a while and sometimes plays catchup before just freezing altogether. I tested a couple videos on the desktop using Windows' built in player and saw no issues.



On Sunday, I did have two videos freeze on the fold-back display while the main display kept going. (It was during kid's Sunday School, we chose to not play any videos during the service for obvious reasons.) I am also now getting flickering on the fold-back display while playing videos.

Are the MP4s H264 or H265? Also, what resolution are they?


I don't know and I can't find that in the properties. Most of them are 720p.
you may even try uninstalling EW, and then reinstall too.