Premium Subscription doesn't work


I have subscribed to the premium plan which is supposed to give me access to premium contents (background etc.) but every time I am trying to download the premium content, I am asked to buy the premium plan again. Can you help? 

Many thanks, 

1 Comment

This isn't something that they can take care of in an open forum such as this due to privacy and security issues. You need to either open a support ticket, call their support number by phone (found at the bottom of this page), or send an e-mail the sales department.

You can also try the solution spelled out in the bottom post of this thread.

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