Can’t connect to remote ap : TestPortal

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Moberman

started a topic 9 months ago

Remote is not finding a server. I’ve tried everything in the troubleshooting guide (turning off windows firewall in public and private networks, making sure we’re on the same network, remote control on ew enabled, I’m not on the guest login, etc) I’ve uninstalled and reinstallEd, rebooted, etc. I’ve tried easy worship on two different computers and I’ve tried the app on an iPad and an android. I’ve tried it on my home Wi-Fi, and with the hotspot. This is one of many problems we’ve had trying to control easy worship, and I think we’re nearing the end, but just thought I’d reach out and see if I could get some help. Sincerely, Drew Kramer Queen City Christian Church

Terry Stout

said 9 months ago

99 % of the Time it is a firewall or antivirus setting that is blocking the remote app. You can set up a scheduled remote at www.easyworship.com/book

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Dseiler

said 3 months ago

I think I finally found the trick to this ongoing problem. Use an Android device. We have fought with Apple iPads and iPhones running the remote app for years now, but I've started trying Android devices and they connect immediately and work as you'd expect. Which is ironic considering Bonjour is used to make the connection. If you must use an Apple device, open the app on the the iPad/phone and just let it sit, sometimes 10 minutes or more. It will eventually connect. Once it does, it usually works fine. I go through this every Sunday with Pastor's iPad. If you have the option, switch to a Galaxy tablet and your life will be much easier. This is something that needs to be on the bug list for addressing in version 8, as I know I'm not the only one.Hope this helps someone.

Dan Willard

said 3 months ago

My pastor uses his iPhone every week for his sermon notes and we have never had a problem with it connecting. As soon as he opens the app, he's able to control EW without issues. I have seen a lot of remote issues be caused with the network that's being used or the router is blocking it in some way. I also prefer Android devices so that's what I would also recommend :)