GoLive Jumps Back One Slide When Advancing to Next Scheduled Item

Attached is a video showing something intermittent we've been experiencing for several months now. What happens is that when we "GoLive" between scheduled items such as PPTX songsheet and then "Go Live" to the next scheduled EW Item, the last slide from the PPTX rewinds back to a previous slide in the PPTX file before going to the next scheduled item. 

This issue started to begin after we changed projectors last Fall. The video card is still the same as well as the computer we use.

You can see this in the video attached from 00:00:22.308 to 00:00:23.111. I have attached the EW file. I would have attached the songsheet but you have a file size limitation enacted in this forum.

  • EW V.7.30.13
  • Windows 10.0.19044 
  • Dell Intel i7-9700 XPS 8930
  • RAM: 16GB
  • NVIDIA GeForce GT 1650, Driver
  • Video: Intel UHD Graphics 630, Driver
  • It does not matter if we use Advanced PowerPoint Options > use the PowerPoint Viewer... or not. The problem still occurs.

Let me know if you need anything else.


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