Videos not playing

I have added a video, MP4, but the video will not play in eayworship 7, it shows as pale in the video section, it goes into the scedule but will not play, any ideas/

MP4 videos should play thru EW7 by default.Older versions of EW require additional codecs to be installed. EXACTLY which Version and Build of EW are you working with? 

Also, what are the encoding specifications of the MP4 in question? Not all MP4 files are created the same.

And did you try that MP4 file on a different Media Player ON THE SAME SYSTEM you are running EW on to verify that there isn't something wrong with the MP4 file itself?

mp4 video plays on computer but will not play when loaded in easyworship 7

I would make sure that you are on the current build 7. 4.1.6 from this link 

If you already are then I would uninstall and then reinstall as something may have gotten corrupted in the video codecs. 

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