[v6 General Discussion] EW 6 Crashes when Media is selected

As soon as I select the Media tab, I get a box saying the program has stopped working and Windows is looking for a solution.

I am running Windows 10 and have an Intel HD 4600 graphics card.

Checked the "playsTV" suggestion.
Also, my EW 2009 quit working yesterday with the same type of error so I downloaded the EW6 trail version and I get the same type of crash.


Do you know if this machine was upgraded from Windows 7 to Windows 10?

If it was then there was a Windows update that corrupted some of the video decoders. You should be able to fix it by installing QuickTime for EasyWorship 6 and then reboot.

Install from this link https://www.easyworship.com/downloads/Utilities/VideoTools/QuickTimeInstaller.exe:60q3z3ae]Click here
Did that and it did not fix the problem.

Could something be conflicting with our backup software OwnCloud?
I created a ticket out of this so that we can work on it with you.
Thanks Terry!
my easy worship program is responding that way as well just after a windows update. Has anyone found a way to correct this?
Yes. Re-install QuickTime and then reboot.

https://easyworship.com/downloads/Utilities/VideoTools/QuickTimeInstaller.exe:rvut6rwf]Click there

I installed Quicktime and restarted, but it did not fix the issue.