We just changed our projector for an LCD TV. Since, My output screen is always set on Custom Position by default. I need to go in the settings each time I'm using Easyworship 6 to set it to Secondary Monitor.

I'm in extended desktop before running Easyworship.


How can I get Easyworship 6 to keep my output screen on Secondary Monitor?

Thanks for that info Roger, I wasn't aware that you used an ini file to store EW settings. We are not using a custom setting just primary (2) for Control, secondary(3) for display and Monitor 3(1) for foldback.

┌┐ ┌┐ ┌┐
└┘ └┘ └┘
#3 #2 #1
Disp Cont Fold
Sec Pri Mon3

Thanks David

You can call us and allow a tech to investigate. It's possible that the options file could be corrupt or may not be saving for some reason.
Go to C:\ProgramData\Softouch\Easyworship.v6.1\Settings
Open ComputerSettings.ini in notepad and you'll see the monitor settings there.
If you are using a custom position, the Monitor Number will be -1 and it will be using the settings shown for Height, left, Top and Width. If you are using a specific monitor, that monitor number will be shown there.
Also go to start, run and type in dxdiag and press enter.
Look at the displays there. Do those numbers match the numbers windows?

I suppose it depends on the graphics card and configuration, we are using an Gigabyte Nvidia GTX960 2GB GDDR5 with Dual DVI, HDMI & DisplayPort. The Nvidia agrees with the Windows 10 configuration and displays the 3 outputs correctly which are from left to right 3, 2, 1 with 2 the default monitor. But once you start EW6 the display comes up as primary and control as secondary, I then change it to correctly put the display to secondary and then drag the control back on to the primary monitor 2.

If you then check with the Nvidia and Windows configuration they are still always correct. We are on the latest Nvidia drivers. It will all work fine until the next time you reboot, so we have to go through this routine each time we use EW6. As I said before the church configuration has never changed since when we had EW2006 with Windows 7 and there was no problems with it then only since Windows 10 / EW6 . It is definitely the fact that EW6 does not save the settings.

Is there no way I can send you our church setup which I have in PDF format?

This is a big issue for us which means we can only use technical people as operators now.

Regds David

I have not been able to replicate this issue. If the video card turns off the output due to no connection, there is no way that the software can send the output there. There have also been instances where the video card driver and Windows 10 do not agree on the numbering for the screens. This can cause weird issues like this. Please make sure your video card drivers are up to date and setup your screens in the video card software not Windows. I recommend connecting the computer to a distribution amp so that you don't have to worry about what order the screens are turned on, the video card will always have a connection. It sounds like EasyWorship is saving the settings in options, however the video card and or OS are changing the screens around. You may need to call our tech support an have someone remote into the computer to determine what might be causing the problem. If it is not saving the settings there could be an issue with the options file, or the software may not be closing properly so the file isn't getting updated.

I find it depends on what order I switch the monitors on! If the foldback monitor is on before the desktop monitor or the projectors, the output goes to the foldback monitor (annoying as it's behind me and I sometimes forget to check - and panic). Whether it's a Windows 10, EW, or graphics driver problem, it's frustrating. The same hardware setup didn't used to have this problem. Now, it appears not to "remember" which is the primary monitor. Hope this can be fixed soon.

This appears to be a common problem, ever since we upgraded to EW6 and Windows 10 our projection/display monitor never comes up correctly and has to be changed to secondary monitor too. As you say it never remembers the settings even though the monitors in Windows still remain at the correct settings. I reported this previously but was told it was a Graphics Driver problem but have re-installed Nvidia driver many times to no avail.