[v6 General Discussion] Freezing, becoming unusable.
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How big are these Power Points (# of slides and MB)?
Most of the time - rather small power points, nothing with more than 30 slides / 1 mb.
Today we imported a 300 MB video file into power point - something which EW2009 usually had no problems with - and it didn't have any negative impact. The schedule crashed one time today, but as far as I could tell, it had nothing to do with the large power point file.
The last three Sundays has been without these large files - and we've had crashes every sunday.
I've had issues with freezing. Happens when switching from powerpoint.
This past Sunday, I told the operator to close easy worship and re-open after the powerpoint announcment pre-service loop. seemed to correct problem.
We use the newest version of powerpoint in office 365 and we do not have the viewer check selected.
This past Sunday, I told the operator to close easy worship and re-open after the powerpoint announcment pre-service loop. seemed to correct problem.
We use the newest version of powerpoint in office 365 and we do not have the viewer check selected.
EW6 has started freezing on us too. We were using it pretty successfully until 4/19. Now it will randomly freeze or we'll get the infinite Fatal Errors. Just now I built a schedule w/o problems then was looking at the images under the media tab. I right-clicked an image, selected Delete then nothing. Alt-Ctrl-Dlt to get the Task Manager yet EW6 stays layered on top so that I can not see the Task Manager so I needed to power down and restart. This is the new norm for us. Any ideas?
I've had issues with freezing. Happens when switching from powerpoint.
This past Sunday, I told the operator to close easy worship and re-open after the powerpoint announcment pre-service loop. seemed to correct problem.
We use the newest version of powerpoint in office 365 and we do not have the viewer check selected.
What are your system specifications? CPU, RAM, Video graphics card?
EW6 has started freezing on us too. We were using it pretty successfully until 4/19. Now it will randomly freeze or we'll get the infinite Fatal Errors. Just now I built a schedule w/o problems then was looking at the images under the media tab. I right-clicked an image, selected Delete then nothing. Alt-Ctrl-Dlt to get the Task Manager yet EW6 stays layered on top so that I can not see the Task Manager so I needed to power down and restart. This is the new norm for us. Any ideas?
What are your system specifications? CPU, RAM, Video graphics card?
I'm using a Toshiba Laptop
Running Windows 8.1
Current version of EW6 - 1.9 (I check for updates each week)
CPU: AMD A6-6310 APU w/ AMD Radeon R4 graphics 1.80 GHz
RAM: 8.0 GB
64-bit OS
We were doing fine until April 19.
-Stephanie
Running Windows 8.1
Current version of EW6 - 1.9 (I check for updates each week)
CPU: AMD A6-6310 APU w/ AMD Radeon R4 graphics 1.80 GHz
RAM: 8.0 GB
64-bit OS
We were doing fine until April 19.
-Stephanie
I'm using a Toshiba Laptop
Running Windows 8.1
Current version of EW6 - 1.9 (I check for updates each week)
CPU: AMD A6-6310 APU w/ AMD Radeon R4 graphics 1.80 GHz
RAM: 8.0 GB
64-bit OS
We were doing fine until April 19.
-Stephanie
Hey Stephanie! Sorry the program is freezing on you. Even though your system has been running EasyWorship 6 just fine until recently, the system specifications you mentioned are well below the minimum recommended setup for the new version. We recommend using Intel rather than AMD for CPU or video graphics cards. Since we can't re-create the problem you're facing, we can only assume that your computer may be the issue.
Having said that, we're still not going to give up. Please call our Support line, explain what you and I have discussed, and see if our team can remote access your machine and figure out some workarounds. Sound good?
we've been experiencing EW6 conflicts with Power Point too. This past Sunday there was a mix of EW6 songs, power points, and videos, and all locked up in some form. it was a disaster.
this afternoon I was able to replicate the conflict, and it has to do with EW6 and PowerPoint. As soon as a power point is opened from within EW6 when Powerpoint 2013 is already running, whether or not EW6 uses the viewer or the full blown PP, EW6 freezes.
EW6 was installed over EW2009, and during the install EW2009 was not removed from the system. I don't know if that has anything to do with it. But, when I uninstalled EW6, I was able to run power point slides from within EW2009 without any issues.
The PC we are running Office 2013, EW6 & EW2009 on has the following specs: Dell XPS8700, Intel Core i5-4440, 64-bit, w/8GB RAM.
By profession, I am an AV integrator with an IT degree and certifications. So I have a little background to help with these types of issues.
Unfortunately, there's no experience or education that can overcome software/dll conflicts. Because of this, until EW6 is offered in a stable environment that can operate nicely with power point, I will be running EW2009 with EW6 uninstalled.
if there's anything else I can provide to help clear this issue up, please feel free to contact me.
Supporting Him,
avboy16
this afternoon I was able to replicate the conflict, and it has to do with EW6 and PowerPoint. As soon as a power point is opened from within EW6 when Powerpoint 2013 is already running, whether or not EW6 uses the viewer or the full blown PP, EW6 freezes.
EW6 was installed over EW2009, and during the install EW2009 was not removed from the system. I don't know if that has anything to do with it. But, when I uninstalled EW6, I was able to run power point slides from within EW2009 without any issues.
The PC we are running Office 2013, EW6 & EW2009 on has the following specs: Dell XPS8700, Intel Core i5-4440, 64-bit, w/8GB RAM.
By profession, I am an AV integrator with an IT degree and certifications. So I have a little background to help with these types of issues.
Unfortunately, there's no experience or education that can overcome software/dll conflicts. Because of this, until EW6 is offered in a stable environment that can operate nicely with power point, I will be running EW2009 with EW6 uninstalled.
if there's anything else I can provide to help clear this issue up, please feel free to contact me.
Supporting Him,
avboy16
Terry, our pc has a NVIDIA GeForce GT.
Terry, our pc has a NVIDIA GeForce GT.
You may need to call support so we can take a look at the issue.
What model NVIDIA GT?
It could be a low performance model; another user replaced their GT 720 with GTX 750 Ti and their display issues were resolved.
It could be a low performance model; another user replaced their GT 720 with GTX 750 Ti and their display issues were resolved.
this afternoon I was able to replicate the conflict, and it has to do with EW6 and PowerPoint. As soon as a power point is opened from within EW6 when Powerpoint 2013 is already running, whether or not EW6 uses the viewer or the full blown PP, EW6 freezes.
Seems to be our problem also - whenever wer'e stressing powerpoint, EW6 locks op. In particular - choosing a wrong powerpoint presentation for live, and then choosing the correct one half a second later can make EW6 crash.
Things were much better with 6.1.9, but we still have those powerpoint related crashes.
Windows 8.1 Pro, 4GB, Nvidia GTX 750 graphics. Everything, including drivers, at latest software releases.
How big are these PowerPoints (# of slides and MB)?
I tested loading various PPTX files from 3 to 95 slides and 1 to 19 MB in size without issues. Computer is i5-4250U, 16 GB RAM, Intel HD 5000 Graphics, and 1 TB SSHD running two 1920x1080 displays. Computer also running Windows 10 in Virtualbox (2 CPUs, 3 GB RAM and 48 GB VDI with two displays 1600x900 & 1280x800). I also tried PowerPoints on the VM and other than being slower than native machine it displayed them. Native computer uses PowerPoint 2013 and VM uses PowerPoint Viewer.
I tested loading various PPTX files from 3 to 95 slides and 1 to 19 MB in size without issues. Computer is i5-4250U, 16 GB RAM, Intel HD 5000 Graphics, and 1 TB SSHD running two 1920x1080 displays. Computer also running Windows 10 in Virtualbox (2 CPUs, 3 GB RAM and 48 GB VDI with two displays 1600x900 & 1280x800). I also tried PowerPoints on the VM and other than being slower than native machine it displayed them. Native computer uses PowerPoint 2013 and VM uses PowerPoint Viewer.
Try downloading and installing PowerPoint viewer 2010 and Update from the following KB article.
https://easyworship.com/support/kbarticle/214/
Then go to options and check the box to use PowerPoint viewer instead of Application and see how it behaves.
https://easyworship.com/support/kbarticle/214/
Then go to options and check the box to use PowerPoint viewer instead of Application and see how it behaves.
We have problems every Sunday during a service with powerpoint crashing EW6. Only solution is CTRL+ALT+DELETE or a complete reboot. We have all the latest updates for both EW6 and powerpoint. We have a computer that has correct specifications according to EW techs and we have talked to support many times and given remote access to the tech all with no answers given other than reinstalling or repairing powerpoint. Which we have done a few times each, all to no avail. This happens EVERY Sunday during rehearsal and during the service. We are seriously considering moving to another software at this point since EW can't correct the problem.
Forums Migration
intel i7 3.2 ghz
8gb Ram
1TB HD
EW 6.1.8
We bought this new computer to handle EW6 please advise as to how to fix this problem. Reverting back to 2009 is not an option because it was never on this new computer or we would go back until EW6 was finished.
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