[v7 General Discussion] Some videos not displaying

Hi all,

I have an issue on one of our computers where the video is not displaying properly. I've attached a few screen shots showing the issue. In all videos I've tried, I get the white screen only when I try to play them under Preview. I can hear the sound but not see them. When I push them live, some play fine while others just show a white screen. In fact, whatever I have in the Preview section shows up as a white square - songs, scriptures etc.

We're running Windows 7. What other information do you need that might help diagnose the problem (and where on the computer can I find it?)


Thanks for your help Rodger. I'll have to see what I can do to arrange for an upgrade.