Issue

When going live to a PowerPoint over NDI, it shows black in your streaming software and does not show the PowerPoint that you are live to in EasyWorship. If there is audio, you will hear that, but there will no video or picture.

Solution

Here are the steps to resolve this issue if you are using either a switchable graphics laptop or a desktop computer. If you are using a desktop computer, please scroll down until you see that section of instructions.

Switchable Graphics Laptop:

1. Close EasyWorship if you have it open.
2. Right-click on your Windows desktop, and in the pop-up menu, select NVIDIA Control Panel.
3. At the top-left, click on Manage 3D Settings.
   
4. Click on Preferred graphics processor, and in the drop-down menu, click on Auto-select, and then click Apply at the bottom.
   
5. Click on the blue link that says Windows graphic settings.
   
6. On this page, click on the Browse button where it says Choose an app to set preference.
7. In the Browse menu, you will need to navigate to the EasyWorship application, which is located at
   C:\Program Files (x86)\Softouch\Easyworship 7, and then click on EasyWorship.exe and click Add. (If you're currently using the Beta, choose the EasyWorship.exe file under C:\Program Files (x86)\Softouch\Easyworship 7.3 BETA)
8. Click the Browse button again under Choose an app to set preference.
9. Now you will need to locate where your version of PowerPoint is installed. For example, my version of PowerPoint is installed here, C:\Program Files\Microsoft Office\root\Office16.
10. Then scroll all the way down to the PowerPoint application which should be labeled as POWERPNT.EXE and click Add.
11. In the list, click on EasyWorship 7, and then click Options.
12. In the Graphics preference window, click on High Performance, and then click Save.
    
13. In the list, click on Microsoft PowerPoint, and then click Options.
14. In the Graphics preference window, click on High Performance, and then click Save.
    
15. You can close out of this Settings window and out of the NVIDIA Control Panel.
16. Open EasyWorship 7, and now try going live to a PowerPoint through NDI and it should no longer appear black in your streaming software.

Desktop computer:

1. Close EasyWorship if you have it open.
2. Right-click on the desktop, and click on Display Settings.
   
   
3. On this page, click on the Browse button where it says Choose an app to set preference.
4. In the Browse menu, you will need to navigate to the EasyWorship application, which is located at
   C:\Program Files (x86)\Softouch\Easyworship 7, and then click on EasyWorship.exe and click Add.
5. Click the Browse button again under Choose an app to set preference.
6. Now you will need to locate where your version of PowerPoint is installed. For example, my version of PowerPoint is installed here, C:\Program Files\Microsoft Office\root\Office16.
7. Then scroll all the way down to the PowerPoint application which should be labeled as POWERPNT.EXE and click Add.
8. In the list, click on EasyWorship 7, and then click Options.
9. In the Graphics preference window, click on High Performance, and then click Save.
   
10. In the list, click on Microsoft PowerPoint, and then click Options.
11. In the Graphics preference window, click on High Performance, and then click Save.
    
12. You can close out of this Settings window and out of the NVIDIA Control Panel.
13. Open EasyWorship 7, and now try going live to a PowerPoint through NDI and it should no longer appear black in your streaming software.

If you are still having this issue you may need to do a full uninstall and reinstall of Microsoft Office. Here is a link to an article to help you acheive this:

Reinstalling Microsoft Office - PowerPoint : EasyWorship

If this does not resolve your issue, please contact EasyWorship Support.

Create Support Ticket