[RESOLVED] Video card driver is broken

Reaching out to support. I have a ticket no. 39246 re my problem with EW7 not outputting and locking up from the Edit Options menu when I try to change screen resolution so I won't repeat the details here. Can't access the a/c which generated the ticket no. as my password isn't being recognised and the reset password option is not sending an email.

Can someone from support contact me urgently on the phone numbers given or any of these emails:

secretary@whitleylodgebaptist.org.uk, easyworship@whitleylodgebaptist.org.uk, j.fleet@blueyonder.co.uk, john.fleet1957@gmail.com

I'm advised by local support in the UK that I will need you guys to dial in to sort out the issue with our laptop. This is needed for Sunday. You've had the ticket since Sunday so I really need your help URGENTLY please.
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This is Terry I did a remote into your machine on Wednesday June 6th and updated the video card driver for the laptop and this fixed the issue.