[v6 General Discussion] Freezing, becoming unusable.
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EasyWorship does work with Windows 10, however it's not a requirement. Windows 7 or higher should be fine. If you do upgrade to Windows 10, you might want to look at letting it do a clean install, but keep your files, then reinstall EW, Office and other apps you need.
Thanks for replying. We are using: PPT 2013, application not viewer; Windows 7 Pro; NVIDIA GeForce GTX 750. We have the latest version of EW6: build 4.8. This has happened only a couple of times when the schedule is being built and then during rehearsal before a Sunday service. On those occasions the schedule was being run through and it freezes when moving between a song and powerpoint. We also have run repairs, including the online repair, on our powerpoint program and it hasn't changed anything. We then reinstalled with the same result. All of our programs and the computer are up to date.
I wish I could say this happens every Sunday and/or every time we use the program, but it doesn't. This past Sunday there were no problems. it seems to run well when it feels like it. Does EW6 run with W10? Do we need to upgrade to that?
I wish I could say this happens every Sunday and/or every time we use the program, but it doesn't. This past Sunday there were no problems. it seems to run well when it feels like it. Does EW6 run with W10? Do we need to upgrade to that?
GCCRC,
I'm very sorry you are continuing to have this problem.
This really isn't something we are seeing happen regularly with EasyWorship 6 and PowerPoint. That may be why we are having a hard time pinning down the problem. Do you have another computer you can test on and see if it also has the same issue? Can you give us a process we can test and see if we can break it on some of our computers? And maybe some of the other people on the board can do the same test to see if it occurs with their systems.
Can you provide the following:
Version of PowerPoint:
Using PowerPoint viewer or Application:
Version of Windows:
Steps to replicate the issue:
Can you replicate it any day of the week or only on Sunday:
Have you tried removing the virus scanner you have and testing?
I'm very sorry you are continuing to have this problem.
This really isn't something we are seeing happen regularly with EasyWorship 6 and PowerPoint. That may be why we are having a hard time pinning down the problem. Do you have another computer you can test on and see if it also has the same issue? Can you give us a process we can test and see if we can break it on some of our computers? And maybe some of the other people on the board can do the same test to see if it occurs with their systems.
Can you provide the following:
Version of PowerPoint:
Using PowerPoint viewer or Application:
Version of Windows:
Steps to replicate the issue:
Can you replicate it any day of the week or only on Sunday:
Have you tried removing the virus scanner you have and testing?
We have problems every Sunday during a service with powerpoint crashing EW6. Only solution is CTRL+ALT+DELETE or a complete reboot. We have all the latest updates for both EW6 and powerpoint. We have a computer that has correct specifications according to EW techs and we have talked to support many times and given remote access to the tech all with no answers given other than reinstalling or repairing powerpoint. Which we have done a few times each, all to no avail. This happens EVERY Sunday during rehearsal and during the service. We are seriously considering moving to another software at this point since EW can't correct the problem.
Try downloading and installing PowerPoint viewer 2010 and Update from the following KB article.
https://easyworship.com/support/kbarticle/214/
Then go to options and check the box to use PowerPoint viewer instead of Application and see how it behaves.
https://easyworship.com/support/kbarticle/214/
Then go to options and check the box to use PowerPoint viewer instead of Application and see how it behaves.
In EasyWorship under EDIT//OPTIONS//ADVANCED do you have it checked to use the Viewer? Which version of PowerPoint are you using?
I am having the same issues. A looping Powerpoint with pictures and announcement crashes the program. Only way out is the Ctl+Alt+Delete.
Running an i5 3.2 Ghz with 12 Gig of Ram Windows 7 Pro 64 Bit
Powerpoint 2007
GeForce GTX 960
Running an i5 3.2 Ghz with 12 Gig of Ram Windows 7 Pro 64 Bit
Powerpoint 2007
GeForce GTX 960
I must chime in here...we have crashed in service since loading EW6 and it is directly associated with the PowerPoint files. Today I will be downloading the updates but wanted to chime in and say it has really been frustrating for us since loading EW6. We are having the EXACT same problems listed in this post (freezing, crashing...all when we bring in a PowerPoint file).
Hi!
I need your help to trouble shoot this on your machine.
What version of windows are you running?
What is the CPU brand and speed?
How much memory is on the machine?
What graphics card do you have and have you updated the drivers for it?
Do you have the most currant build of EW6 installed?
What version of PowerPoint do you have installed?
Is EW set to use the PowerPoint Viewer or the application?
I must chime in here...we have crashed in service since loading EW6 and it is directly associated with the PowerPoint files. Today I will be downloading the updates but wanted to chime in and say it has really been frustrating for us since loading EW6. We are having the EXACT same problems listed in this post (freezing, crashing...all when we bring in a PowerPoint file).
My test real computers with Windows 7 (64-bit) have EW20091.9 & EW6.2.1, QuickTime 7.7.6, K-Lite 11.10, latest AMD/Intel video drivers and PowerPoint 2013 (32-bit). My test virtual computers with Windows 10 (32-bit) have EW20091.9 & EW6.2.1, QuickTime 7.7.6, K-Lite 11.10, latest Virtualbox video drivers and PowerPoint Viewer.
Dscaler used for DVD playback; included with K-Lite Mega Pack.
Dscaler used for DVD playback; included with K-Lite Mega Pack.
When does it freeze? Going Live? During Live? Another activity (edit, import, save, etc.)?
During live - Every time I can recall is when swiching between two powerpoints in the schedule
What is being acted on? Song, Presentation, Scripture, PowerPoint, Video?
Not entirely shure here - but i'm rather sure, that it involves PowerPoint every time.
We're not using video very often anymore, and not for the last three services
Which versions are installed? Windows (7/8/8.1), QuickTime (7.7.6), Dscaler (4.1.15), Video driver (NVIDIA/AMD/INTEL), PowerPoint (2007/2010/2013/Viewer)?
Windows 8.1 - fully patched, QuickTime 7.7.6, no Dscaler, Nvidia driver 350.12, Powerpoint 2013
We had KLite codec pack installed, but have removed it now. I'm not sure, that leftovers and filters are entirely removed.
There has to be something in common to have lock ups on a regular basis. Whether in EW6 or another program, it's ultimately how EW6 handles these situations.
When does it freeze? Going Live? During Live? Another activity (edit, import, save, etc.)?
What is being acted on? Song, Presentation, Scripture, PowerPoint, Video?
Which versions are installed? Windows (7/8/8.1), QuickTime (7.7.6), Dscaler (4.1.15), Video driver (NVIDIA/AMD/INTEL), PowerPoint (2007/2010/2013/Viewer)?
The more information the better the debugging. Otherwise developers become bug hunters instead of creators. If they had an automated test platform we could worry less about regression errors appearing in new builds.
When does it freeze? Going Live? During Live? Another activity (edit, import, save, etc.)?
What is being acted on? Song, Presentation, Scripture, PowerPoint, Video?
Which versions are installed? Windows (7/8/8.1), QuickTime (7.7.6), Dscaler (4.1.15), Video driver (NVIDIA/AMD/INTEL), PowerPoint (2007/2010/2013/Viewer)?
The more information the better the debugging. Otherwise developers become bug hunters instead of creators. If they had an automated test platform we could worry less about regression errors appearing in new builds.
How big are these Power Points (# of slides and MB)?
Most of the time - rather small power points, nothing with more than 30 slides / 1 mb.
Today we imported a 300 MB video file into power point - something which EW2009 usually had no problems with - and it didn't have any negative impact. The schedule crashed one time today, but as far as I could tell, it had nothing to do with the large power point file.
The last three Sundays has been without these large files - and we've had crashes every sunday.
How big are these PowerPoints (# of slides and MB)?
I tested loading various PPTX files from 3 to 95 slides and 1 to 19 MB in size without issues. Computer is i5-4250U, 16 GB RAM, Intel HD 5000 Graphics, and 1 TB SSHD running two 1920x1080 displays. Computer also running Windows 10 in Virtualbox (2 CPUs, 3 GB RAM and 48 GB VDI with two displays 1600x900 & 1280x800). I also tried PowerPoints on the VM and other than being slower than native machine it displayed them. Native computer uses PowerPoint 2013 and VM uses PowerPoint Viewer.
I tested loading various PPTX files from 3 to 95 slides and 1 to 19 MB in size without issues. Computer is i5-4250U, 16 GB RAM, Intel HD 5000 Graphics, and 1 TB SSHD running two 1920x1080 displays. Computer also running Windows 10 in Virtualbox (2 CPUs, 3 GB RAM and 48 GB VDI with two displays 1600x900 & 1280x800). I also tried PowerPoints on the VM and other than being slower than native machine it displayed them. Native computer uses PowerPoint 2013 and VM uses PowerPoint Viewer.
this afternoon I was able to replicate the conflict, and it has to do with EW6 and PowerPoint. As soon as a power point is opened from within EW6 when Powerpoint 2013 is already running, whether or not EW6 uses the viewer or the full blown PP, EW6 freezes.
Seems to be our problem also - whenever wer'e stressing powerpoint, EW6 locks op. In particular - choosing a wrong powerpoint presentation for live, and then choosing the correct one half a second later can make EW6 crash.
Things were much better with 6.1.9, but we still have those powerpoint related crashes.
Windows 8.1 Pro, 4GB, Nvidia GTX 750 graphics. Everything, including drivers, at latest software releases.
Forums Migration
intel i7 3.2 ghz
8gb Ram
1TB HD
EW 6.1.8
We bought this new computer to handle EW6 please advise as to how to fix this problem. Reverting back to 2009 is not an option because it was never on this new computer or we would go back until EW6 was finished.
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