While using EW6 the program freezes and becomes unresponsive, requiring the use of the task manager to close it. The mouse will click around in the program window but nothing works. Even the close button and the menus become unusable. Only way to continue using is to close the program using the task manager and restart.

intel i7 3.2 ghz
8gb Ram
1TB HD
EW 6.1.8

We bought this new computer to handle EW6 please advise as to how to fix this problem. Reverting back to 2009 is not an option because it was never on this new computer or we would go back until EW6 was finished.

I am also having the freezing issues. Software becomes unresponsive and can only ctrl,alt, delete to kill software. We are using an i5, 8GB of memory and ATI Radeon 5700 HD graphics card.

Yeah, this is happening to me also, with a highend laptop.

Any responses?

DanielJ,
Please contact support via phone and we can troubleshoot this for you.

We changed our Samsung monitor for a Dell monitor and it has not froze up since.

I'm glad you have found the culprit. Sometimes troubleshooting odd problems leads to unexpected solutions.

We had these problems, too, and our copy has been properly licensed and registered. Freezing up and having to be shut down manually. Anxiously awaiting fixes.