Feeezing
Followed Dan's instruction above and have no problems since.
Thank you.
I was having the same freezing problem on Sunday and did not livestream or record our service as I thought maybe there was a conflict with OBS studios, but the freezing still happened with everything closed out but easyworship. Software is fully up to date. Is there any other resolutions since Sunday morning? I will try clearning the cache as described above...
This seems to be working for me so far. Is clearing the thumbnail cache something I should do on a periodic basis? Thanks!
Ruth, Jonathan, and Kevin, can you please download and install 7.4.0.15 from our downloads page and then after opening, go to Profiles menu > Utilities > Clear Thumbnail Cache and see if it still freezes after that?
If it does, please go to www.easyworship.com/book and schedule a callback from a tech and they will run a debugger on your computer that will help us determine what is causing the freezing.
I am having the same problem with version (7.4.0.14)
Load Easy Worship, it will work for a few minutes then freeze; I. have to close it with task manager.
The start again and it seems to work normally without freezing.
Never had this problem with previous versions.
Hi, I had the same issue for the first time yesterday during our church service. The program froze at the beginning of the service. I was able to force it to close using task manager and then opened it again. It worked for awhile just fine but then it froze again later in the service. I am using the most up to date version (7.4.0.14). Could I please get some assistance to see if there is a fix? Thank you!
Ruth, Sorry you are having this issue. Can I ask what build number you are running on EW? Help>About EasyWorship.
If possible, we would like to remote into your computer and run a debugger to get a report for our developers to take a look at.
You can schedule a callback from a tech by going to www.easyworship.com/book
Ruth Issabella Adjetey
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