mp4 videos not playing on 7
can anyone help me. Our church uses a list of videos that are in mp4 form and before they used to play fine on EW now all of a sudden they are not playing. It just shows a black screen when clicking on them. I tried to download the quicktime player and reboot the system and nothing. I dont know what else to do. And we rely on those videos so much on our church does anyone have any ideas?????
What version and build of EW are you using?
Have you double checked that the videos are not corrupted or incomplete by playing them in a different video player such as VLC, Windows Media Player, etc.
What programs or updates have you recently installed just before having this issue?
EW7 does NOT require additional codecs to be able to play MP4, M4V, or MOV video files. That is built into EW7 so it shouldn't have that issue.
As I asked in my first post, what BUILD of EW7? Some of them work better than others. I have found that 188.8.131.52 and 184.108.40.206 work the best (haven't tried the newer 7.3 builds as our Church doesn't have a license to run that).
It's possible that your profile has become corrupted. Try creating a new profile, import the media files into that profile and see if that works better.
Also, make sure that you are NOT running your schedule from a USB flash drive or a networked drive. I've seen that cause a lot of problems. You always want to run the schedule and all media files (especially video files) directly from the EW computer's hard drive or SSD.
Let's hope one of EW's actual support team look at this if what I posted previously doesn't help as I have absolutely no first hand experience with any of the 7.3 builds (as I mentioned previously).
The fastest way to get this resolved is to schedule a callback from one of our technicians. Go to www.easyworship.com/book and set up a time that's good for you for someone to call you back. They will be able to help you get it fixed.
They should be following up with you to try and narrow down the issue.