Easy worship locking up

EW seems to locking up fairly frequent after updating to 7.2.2.0 Is there a way to uninstall or rollback to a previous version?


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@betsy do you have the extract from your windows event log (application log) that you can share? We have the same 2 lock-ups during 1 service at least.
We updated to 7220 to overcome an issue that EW7 would hung during a video embedded in the schedule but it seems with this update it got even worse.
we see in our windows app event log like: source: application hung  reportID: 0c9ce91a-e9eb-4f7b-aa61-9fb24d1e155b process ID b4c reason: cross-process

 eventID  1002


We send the issue over to EW7 support last week tuesday under 91829  but no progress yet.


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What is the CPU, and the GPU on the machines that you are having issues with?



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hi Folks, did anyone got any good update on this? I'm running EW 7.2 and 7.3 in a VM locally on an hyper-V 2008R2 with an i3 CPU without any issues. When I now make an VM on Azure public with even more GB ram, higher virtual CPU, faster SSD for both 7.3/7.2 the GUI from EW7.x is frozen right at startup. Would anyone have any suggestion how to troubleshoot this? Even MSFT O365 teamhas been involved and they claim its poor designed SW as such a SW should not luck up just when you start it without starting to use it (like doing a broadcast/start live / make a schedule)  I'm trying to understand what kind of settings I can enable on the EW7.x SW to enable the debugging. 

Our use case is simple: we have O365 free credits for Azure as part of our non-profit status. So why should we leave a PC in our church on  all the time and consume energy just for making a schedule. 

If anyonone is interested in a more private review or interested how to get this O365 non-profit then feel free to send me a private message.

If all you need to use this for is to create a schedule in EW you can install EW on as many computers as needed to do that. If you don't have a site license you can still install it on other users computers and not register it. It will show a watermark on the screen that will not be embedded into the file so it will display properly on the projection system. You can then create a schedule, use the save schedule as to save it to a flash drive or cloud storage. Be sure to check the "Pack files when saving" box in the save dialog so all media so any backgrounds, images, audio, or video files are saved as well. When you get to the Church prior to service download or copy the schedule file to the projection computer and open it there. It should appear just as it was on the computer you used to create it.


You can use the "Check Schedule for Changes" option to import all of the media, presentations, songs, etc. to the projection computers EW Library/Resources so they will be available on that computer in the future. See the link below for more information on that.


https://support.easyworship.com/support/solutions/articles/24000009646-update-local-computer-check-for-changes

Same issue 20/27 Sep while showing song slides.  Win X 2004, 19041.608, EW 7.2.2.  Exit program and reload to continue.

We experienced this same issue last Sun and yesterday.  Not responding - screen goes opaque while showing song slides.  Exit program and reload to continue.  Win X, 2004, 19041.508, EW 7.2.2.   

EasyWorship Version: 7

EasyWorship Build Number: 7.2.2.0

Operating System: 10 - 1903

CPU type & speed: 6 core i5-9400 2.90GHz

Amount of system memory (RAM):16

Free hard drive space:272GB

Graphics card model:NVIDIA GTX1650

Graphics card memory:

Capture card if applicable: n/a

How is your computer connected to the output screen(s)? direct output from graphics card. DVI for Desktop monitor, HDMI for FOH projector and display port to HDMI adapter for Samsung TV used for foldback monitor

Description of the bug: EW quits responding during regular use. Seems to have started after upgrading to 7.2.2.0

How was your service impacted? church service comes to a stop when this happens

How was your preparation time impacted?

Step by step instructions on how to reproduce the bug: just general use of EW. Switching songs, lyrics etc. Can reproduce it fairly often in fairly short amount of time.

Hi Donal, thanks and good suggestions however for users that are on Macs not really an option we have users that don't like to have the whole EW7 suite and profile on their local PC and they struggle to keep the profile and databases all in sync. that is why we have been using the HyperV server till date with great pleasure as it works very smooth for the last years; the cloud is the future so this is where we are moving to

We are having the same issue, but narrowed down to crash when we try to open media folder or presentations folder. Re-installed 7.1.4.2 and all is working again.

We were having the same issue… It would happen whenever you would click on the media tab or presentations tab. I reverted to build 7.1.4.2 and things are working again at least for us.

I'm seeing this too. Regular crashing on preparation laptop, and also on Church Presentation PC.
So far affected 1 service.


@Les - how did you go about rolling back to V7.1.4 ?
I tried this, but the 7.2.2 install upgraded my database and it won't work with the older version.

I'm hoping you are not going to say that you took a backup before you upgraded - I've never had these sort of issues so sadly I didn't

@David Adams @Robert Turner @Les Gilmer @Betsy Hundley

It would be great if you all could please contact EW support so they can run a debugger on your computer and get a bug report for our developers. With that report, they will be able to tell exactly what is causing the lock ups. You can call support during our business hours or schedule a time for a tech to call you by going to easyworship.com/book

@Dan Willard - I have an Open Support Ticket, but as yet have had no response ☹


David, reverting to build 7.1.4.2 will work even though you've updated to 7.2.2.0. Close EW and download and install 7.1.4.2 HERE and when you open it, if you get a message about sort order or language, just click OK and it should open up with all your data.


We would like for you to connect with our support soon on the 7.2.2.0 when you can to find out why it's locking up for you so we can fix it in the next update.

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